BBT Shop Terms & Conditions

TERMS AND CONDITIONS FOR BUYING AT THE BIG BIG TRAIN SHOP

We sell our CD's and merchandise worldwide and all prices INCLUDE worldwide postage and packing. All CD's come in a standard jewel case or DIGIPAK. We aim to ship all orders within 48 hours after receipt.

You can order securely online using your credit card or Paypal account. Just choose your favourite item or bundle and click the corresponding Paypal button to start shopping. A new window with your shopping cart will open. Continue shopping then or proceed to checkout. You can change the quantity of each item by adding it multiple times or by changing the value directly in the cart. If you have problems using our shopping cart, you might need to activate cookies in your browser. If this doesn't help, you can order by sending an e-mail.

PAYPAL

You don't need a PAYPAL account for buying CD's from Big Big Train. Just add the items you want to buy to the PAYPAL shopping cart. At checkout you can then USE YOUR CREDIT OR DEBIT CARD for payment, using PAYPAL's secure online card facility.

DELIVERY TIME

We aim to ship all orders within 48 hours of receipt. Delivery time depends on where you live but is typically within 2 days for UK orders and between 7 and 14 days for international orders.

CUSTOMER GUARANTEE

If there are any concerns with your order, please e-mail us at bigbigtrain@hotmail.co.uk and we'll do our utmost to sort any issues out. We don't get many problems with faulty CD's or lost or damaged packages but problems do happen from time to time. Our guarantee to customers is that we will immediately replace any lost, damaged or faulty CD's at no further cost to the purchaser.

ORDERING OFFLINE

If for any reason you want to order offline, please send us a letter telling us which CD or bundle you would like and enclosing a cheque for the appropriate amount with the letter.
Please make cheques payable to Mr A. Poole and send to:

Andy Poole, 35-Throopside Avenue, Bournemouth, Dorset, BH9 3NR, England